General info & registration
Joo Casino is undoubtedly one of the younger gambling providers that can be found online. After all, the casino was only founded in 2017 made with Softswiss casino CMS and operated by Dama N.V. . As a result, there are not too many users who already have Joo Casino experience to date. In the Joo Casino test, not only the gaming offer of the online casino, but also all other essential factors were examined.
If you want to become active at Joo Casino, you have to create an account. Below I will explain step by step how to open a player account at Joo Casino:
First of all, you have to visit the website of the online casino. You can either click on the green “Register” button, which is located in the upper right corner of the website, or use the red “Register” button, which is displayed in connection with the bonus offers.
In the Joo Casino test, the provider scores with an incredibly diverse games portfolio. More than 1,000 different games are available in the online casino. In addition to slots and classic table games, the gaming operator also offers a live casino. In addition, you can play all games online in demo mode before wagering real money.
The largest selection of games you have in the area of slots, because here you can choose between several hundred slots. Among the top games of Joo Casino are for example:
- Starburst (payout rate of 96.10 percent)
- Gonzo’s Quest (payout rate of 96.00 percent)
- Game of Thrones (payout rate of 95.00 percent)
- Terminator 2 (payout percentage of 96.62 percent)
- Vikings Go Berzerk (payout rate of 96.10 percent)
You can find out the RTP value for a particular game by checking the information accompanying the game.
In order to be able to provide its customers with an exciting range of games at all times, Joo Casino cooperates with a total of 35 different gaming companies. Among them are well-known developers like NetEnt, Microgaming, iSoftBet or Quickspin, but also less popular game manufacturers like Ezugi, Habanero and Spinomenal.
I have rarely seen such a wide selection of slot machines with jackpots: About 200 jackpot slots. In most cases, the main prize is in the four- to five-digit range. However, with Major Millions, Mega Moolah and Mega Moolah Isis, there are also slots on offer where you can sometimes win millions.
As far as the number of online casino table games is concerned, there is nothing to complain about. After all, the portfolio in this area includes more than 150 games. To be fair, it should be said that live casino tables can also be found here. The selection of games is also very broad. In addition to numerous versions of Blackjack, Baccarat, Poker and Punto Banco, games such as Pontoon and High Low (Hi Lo) are also available. Roulette, on the other hand, is only offered in the live casino.
The live area completes the portfolio of Joo Casino. The offer includes almost 100 games or tables and is provided by Evolution Gaming. There are numerous variants of blackjack, roulette and baccarat, but also various poker games as well as Punto Banco and Dragon Tiger. In addition, the Live Casino also includes game shows such as Football Studio, Side Bet City, Dream Catcher or Monopoly.
The table limits differ from game to game. Depending on the selected roulette variant, you can bet up to 10,000 euros per round. However, the minimum bet is only 20 cents and in Auto Roulette even only 10 cents. In Blackjack, on the other hand, the minimum bet is between 50 cents and 2,000 euros. On the upside, depending on the table, up to 10,000 euros per round is also possible here. In the game shows, you can get active with 10, 20 or 50 cents, depending on the game.
Welcome offers have proven to be an efficient marketing tool to attract new players. Therefore, we can present an exclusive cooperation with Joo Casino at this point: As an onlinespielcasino.de reader, you can secure a total of 450 euros in bonus credit and 170 free spins. 20 free spins are even available without a deposit. However, the rest of the Joo Casino bonus is distributed among the first four deposits:
- Deposit: 100% up to 100 Euro + 100 Free Spins
- Deposit: 50% up to 100 Euro
- Deposit: 75% up to 150 Euro
- Deposit: 100% up to 100 Euro + 50 Free Spins
Basically, however, you should take into account that you need to deposit at least 20 euros to receive a bonus credit. On the other hand, if you want to collect the full bonus, you should invest at least 600 euros (1st deposit 100 €, 2nd deposit 200 €, 3rd deposit 200 €, 4th deposit 100 €).
Withdrawing the Joo Casino bonus
Before you can withdraw the casino bonus and the winnings you have made with it, you must first work through the bonus conditions. In this context, Joo Casino has set a 50x turnover target, whereby the bonus amount granted is the basis for the required turnover. With a bonus balance of €300, the turnover target is therefore €15,000 (€300 x 50).
Slots contribute 100 percent to the turnover, although the provider excludes some slot machines. Which ones are excluded can be read in the bonus terms and conditions. Card games, on the other hand, only count for 5 percent of the turnover. Games with a live dealer, on the other hand, do not contribute to the turnover target at all. The required turnover must be achieved within 2 weeks. Compared to other providers, the Joo Casino bonus conditions are relatively tough – both in terms of the amount of the turnover target and the time provided.
In the following list I have summarized the most important information about the new customer offer of Joo Casino:
Other bonus promotions of Joo Casino
In addition to the casino deposit bonus for new customers, the gambling operator also regularly offers promotions to existing customers. Depending on the promotion, these are deposit bonuses or free spins, for example. Additionally, you can earn money at the provider’s tournaments. As a rule, the goal here is to achieve the highest possible turnover on all or one specific slot machine.
Seriousness & Security
One of the most important features of a reputable gambling provider is its license. Joo Casino holds a gambling license from Curaçao (license number 8048/JAZ). Even though the small island is located in the Caribbean, Curaçao represents a federal state of the Netherlands. For this reason, the provider is entitled to legally offer gambling in Europe as well. Therefore, you do not have to worry about the trustworthiness of the provider.
In order to guarantee the security of its platform, Joo Casino uses the SSL encryption technology known from online banking. As a result, it is virtually impossible for customer data to fall into the hands of third parties. Another plus point is that you can set deposit limits as well as loss and wagering limits. You also have the option to set a limit for the playing time or to request a voluntary self-exclusion.
The support is the first point of contact when questions arise or there is a problem. At Joo Casino you can reach the customer service around the clock. You can contact the support staff either via email contact form or via live chat. I recommend using the chat, as you can always talk to an employee directly. In the course of my research, I wrote to customer service several times. Each time, a friendly member of the support team was there for me within half a minute to answer my questions within the shortest possible time. A real plus point is that Joo Casino also provides a German-language chat. However, there is also a chat in English for emergencies.
Deposits & Withdrawals
If you want to make deposits or withdrawals at Joo Casino, there are numerous payment methods available to you. However, you should note that not all of the transaction methods displayed on the website can be used. Some payment methods are only available in some countries. Users from Germany can neither use the e-wallets Skrill and Neteller nor the Paysafecard option. You can click on the corresponding “Deposit” button, but then you will be redirected to the start page of the deposit area. Nevertheless, the payment method portfolio includes both classic and modern variants. You can choose between the following payment methods:
- Credit card, Joo Casino accepts cards from VISA, Mastercard and Maestro.
- Zimpler, mobile payments with SMS and verification code
- Qiwi, eWallet originating from Russia
- Yandex Money, electronic payment service or eWallet from Russia,
- Bitcoin via CoinsPaid, enables payments with the cryptocurrency Bitcoin
- ecoPayz, rechargeable account for transferring money, respectively eWallet
- Rapid Transfer, method for direct online payment, accepted by more than 170 banks
- Neosurf, prepaid payment card and alternative to Paysafecard
- CashtoCode, transactions via smartphone using a payment code
The minimum deposit amount is always 20 euros and the maximum is almost always 4,000 euros. For the CashtoCode option, the limit is slightly lower at 1,000 euros. For payments with Bitcoin, the provider only specifies a minimum of 0.0003 BTC coins. Regardless of the payment method, there are neither fees nor a processing time.
There are also numerous transaction methods available for withdrawals. What is a bit strange, however, is that some of these are financial service providers that are not available to you at all for deposits. Here, too, the payment methods displayed on the website differ from those that are ultimately available when you are logged in. Joo Casino lists the following transaction methods there:
- Credit card
- Skrill, minimum 20 euros
- Neteller, minimum 20 Euro
- Qiwi, at least 20 Euro
- UPayCard, at least 10 Euro
- Bitcoin via CoinsPaid, at least 30 Euro
- ecoPayz, at least 20 Euro
- Rapid Transfer, at least 20 Euro
- Virtual Credit Card, at least 20 Euro
The casino operator also does not charge any fees for withdrawals. Furthermore, Joo Casino transfers your money immediately, with one exception. Only in the case of a credit card transaction, the processing time is one to three business days. A small catch: According to the terms and conditions, you can only withdraw 2,500 euros per week and a maximum of 12,000 euros per month. This is a clear disadvantage, especially for high rollers.
Before cashing out, an identity check is performed
Before you can withdraw your winnings for the first time, Joo Casino will verify your identity. On the one hand, the provider requires proof of identity, and on the other hand, you must provide proof of address. This can be, for example, an electricity or gas bill, but also a bank statement. You can upload the documents directly via your player account (Profile > Documents). The online casino needs a maximum of 72 hours for the verification.
My experience with deposit and withdrawal
In my experience, depositing at Joo Casino is very fast and not complicated. The deposit is not to be overlooked thanks to large bright green button. Since the Paysafecard and e-wallets options were not available to me, I could only deposit with the credit card. However, this went without any problems. My Mastercard was accepted and I could see the deposit of 45 euros in my account. The bonus was also activated automatically and was available to me as well.
VIP & Loyalty Program
Active players automatically benefit from the provider’s loyalty program at Joo Casino. In many other online casinos, the VIP club is only available to those who make high deposits and/or achieve high turnover. Like numerous competitors, this provider also works with a level system, which is composed of 10 levels here. In order to advance in the level, you have to collect so-called Comppoints. You receive these when you wager real money in the casino. For every 20 euros you get one Comppoint. Within a season (usually from the beginning to the end of the month), the goal is to collect as many points as possible. On the one hand, players are rewarded with free spins for every level up, and on the other hand, they benefit from a bonus at the end of the season. Of course, the higher your turnover, the more generous the Internet casino will be.
Minimum stake & limits
Taking a look at the minimum and maximum stakes, it turns out that Joo Casino is aimed at beginners and players with low budgets as well as high rollers. Logically, the minimum stakes and limits depend on which game you choose. On the slots, you can gamble with as little as 10 cents to 20 cents. Here you can discover more slots with small stakes. The limit is already at 40 to 60 euros for many games, but at some slots also at about 100 euros. This is not a bad value, but in numerous top casinos high rollers can bet even higher sums. If you decide to play a table game, the minimum bet is usually one euro. Depending on the casino game, however, you can sometimes also bet low four-digit amounts. If you want to play for larger sums, you should pay a visit to the live casino. Here, the limits are – as already mentioned – depending on the game at a maximum of 10,000 euros.
If you want to push a payout, then you have to make sure that limits apply here as well. How much you can withdraw per day depends on the withdrawal method. However, the maximum is 2,500 euros per week and no more than 12,500 euros per month.
As far as the color appearance of the platform is concerned, the provider relies on neutral tones. On the one hand, this gives the site a very modern impression. On the other hand, it does not look overloaded even in connection with the display images of the various games, which definitely ensures positive Joo Casino experiences.
The structure of the website is also convincing. With the help of the top menu bar, you can not only manage your account, but also claim bonus offers and participate in tournaments, for example. In the middle menu bar you will find the games portfolio. In the lobby, Joo Casino shows you top games and new games. However, there are also tabs for slots, jackpot slots, the live casino and card games. As a result, even inexperienced players will find it very easy to navigate the platform. Another positive feature is that there is also an English and Russian version in addition to the German website.
However, I also have to criticize two things. On the one hand, the loading time is a bit longer compared to some competitors. This applies to both the website itself and the loading of the games.
Joo Casino does not provide you with an application. However, such an application is not even necessary, since you can access the casino offer with smartphones and tablets via the mobile version of the website. Just like the desktop version, the mobile platform scores with a high level of user-friendliness. However, the loading times were relatively long here as well.
Essentially, the optimized website has two advantages: On the one hand, you do not need to download an application that eats up memory. On the other hand, it does not matter which operating system is running on your device. After all, in this case you use the browser to gamble at the online casino. This is a big advantage, since even the best casino apps are usually only designed for Android and iOS.
Full functionality for mobile users
The very extensive range of games is not only available to you when you are playing in front of the computer. I did a whole series of spot checks and all the selected games could be found with the smartphone as well. In addition, there is of course the possibility to create an account, make transactions, claim a bonus or contact customer service as usual.
Sole focus on online casino
While more and more casino operators can be found with sports betting, the provider focuses solely on its online casino until now. So if you want to place bets on sporting events, you are wrong at Joo Casino. However, there are different versions of bingo in addition to slots and table games. Moreover, with the incredible number of games that you can use in the virtual arcade, you will certainly not get bored.
Joo Casino also hosts tournaments from time to time, where you can win a few hundred euros or free spins. These tournaments are held with a prize pool. This means that not only one player is rewarded for his success, but several places. In most cases, the winner could bag up to 300 euros at the time of testing.
According to my Joo Casino experiences, creating an account with the provider is definitely worth it. The online casino scores especially with its extensive game portfolio, which can convince in all areas. Also positive is that you can reach the customer service around the clock. In addition, it is a great advantage, especially for inexperienced players, that the platform was designed very clearly, which allows for intuitive operation. However, there are also some things where there is still room for improvement in my opinion. For example, the loading times on the website are relatively long. Further criticism concerns the bonus. Basically, it is an attractive offer, but unfortunately Joo Casino has set quite hard bonus conditions. All in all, the provider is suitable for both beginners and high rollers. If you only want to gamble with a small amount of money, slots are particularly suitable due to the low minimum stakes. If you want to play with high amounts, the live casino is particularly suitable. However, high rollers should be aware of the weekly and monthly payout limits.